Terms & Conditions

All visitors and members of the public have a responsibility for their own health and safety and must ensure their actions do not affect the safety of others. For the safety of artworks and objects on display and of other visitors, it is a requirement that all visitors and members of the public accept and comply with our Conditions of Entry and follow any directions from Museum staff.

General Courtesy & Safety

• Please take care of your own wellbeing and be mindful of others around you.
• Please conduct yourself in a manner which, in the reasonable opinion of Museum staff, does not interfere with, disrupt or offend others, including MoB staff.
• Our staff are here to help. Feel free to ask questions or let us know if something’s not quite right.

Group Visits

• Planning to visit with a group of 10 or more? Please get in touch in advance at bookings@museumofbrisbane.com.au.

Respecting Artworks, Objects & the Space

• You’re welcome to engage with interactive works, but please don’t touch anything not clearly marked.
• No food or drink, except enclosed bottled water.
• No smoking or vaping anywhere inside the Museum.
• Shoes must be worn at all times.
• Prams and strollers are welcome. Just take care to avoid artworks, objects or other visitors.
• Guide Dogs and other registered assistance are welcome. Other animals are not permitted.

Bags & Belongings

• Backpacks, large bags, helmets, and umbrellas can’t be brought into the Museum as they may cause damage to artworks or objects, or block pathways. Free lockers are available.
• Museum of Brisbane staff have the right to refuse storage of over-sized bags such as suitcases due to limited space and safety in the Museum.
• The Museum does not permit spruiking, the unapproved distribution of printed material or merchandise, or the unapproved display of audio-visual materials.

Photography

• Feel free to take photos (unless signage says otherwise), but:
  • No flash photography
  • No selfie sticks

The Museum reserves the right to:

• Exclude or remove any person from the Museum at its discretion if safety, comfort, or enjoyment of the space is at risk.
• Inspect any bag, luggage or object, however described, upon entry to and before leaving the Museum
• Photograph, film or record events and activities taking place on Museum premises for reporting, archival and promotional purposes.
• Use Security Closed Circuit Television cameras throughout the Museum (for more information, see the Museum’s Information Privacy Statement).

Thanks for helping make Museum of Brisbane a welcoming space for all.

By entering the Clock Tower precinct, you agree to the following Conditions of Entry:

Person must not:

• Take into, or consume any food or drink within, the Clock Tower precinct.
• Smoke or vape within the Clock Tower precinct.
• Remove, destroy, damage, tamper with or disfigure any sign or notice, wall, glass wall or panel, any machinery, equipment, furniture or article installed or used for or in connection with the Clock Tower precinct.
• Behave in an aggressive, offensive, abusive, threatening or violent manner.
• Be disrespectful or discriminatory towards any other person.
• Without first obtaining Brisbane City Council approval, bring into the Clock Tower precinct:
  • tripods and large cameras; or
  • any item that has the potential to cause injury or public nuisance.
• Drop or throw any object or article in or from the Clock Tower precinct.
• Leave any belongings, objects or articles unattended. (For lost property, please contact the Museum of Brisbane Reception).

Person must:

• Conduct themselves in an orderly and civil manner.
• Wear enclosed, flat soled shoes.
• Not wear any garment which may snag/cause a trip hazard in the narrow confines of the Clock Tower precinct.
• Properly dispose of all rubbish.
• Take all their belongings with them when leaving the Clock Tower precinct; and
• Comply with all notices, signs, directions or instructions given, displayed or notified within the Clock Tower precinct, and whether given by Council staff, Museum of Brisbane staff, or security staff.

If you fail to comply with any of these Conditions of Entry you may be directed to leave the Clock Tower precinct and City Hall; and/or be banned for a period of time or permanently. If you fail to leave the Clock Tower precinct, or City Hall, upon being directed to do so, Council staff or security staff may seek the assistance of Queensland Police Service to remove you from the Clock Tower precinct and City Hall.

Emergency Procedures
In case of fire, you must not use the lift; use the emergency/fire stairwell exit. You must follow instructions from lift drivers and fire wardens.

Disabled Access
You acknowledge that due to access restrictions:
• Wheelchair access is limited to the museum area; and there is no wheelchair access to the Clock Tower viewing platform.
• It is not recommended that persons suffering severe physical disabilities or height-related disabilities (such as vertigo) enter the Clock Tower precinct.

Heritage Lift
You must not touch the doors of the lift to the Clock Tower Precinct.

Children and School Groups
Children and school groups must be accompanied by a supervising adult at all times when within the Clock Tower precinct. If school groups are separated in order to ride the Heritage Lift, there must be at the least one supervising adult with each group of children riding in the Heritage Lift at all times.

Museum of Brisbane owns or licenses all content on this website and we assert our right to be recognised as the author of original material on this website. Museum of Brisbane supports the sharing of information and the use of the website content for the purposes of private study, research, criticism or review, as permitted under copyright legislation. However, you are not permitted to reproduce or reuse content on this website for commercial purposes.

Museum of Brisbane distributes the information on this website as a general reference source.  This website contains links to other websites operated by organisations.  The other websites are outside of Museum of Brisbane’s control and links are provided for your convenience.

You consent to us collecting your personal information in accordance with the Privacy Policy.

Tickets are sold by Eventbrite as agent for and on behalf of Museum of Brisbane and subject to the following terms and conditions:

• Ticket holders are subject to the conditions applicable to that event/or the venue where held, as indicated on the front of the ticket.
• All sales are final. Purchased tickets may only be exchanged or refunded in accordance with the Live Performance Australia Ticketing Code of Practice. A fee may be applicable on eligible exchanges and refunds.
• Unauthorised use of camera or recording equipment is strictly forbidden.
• The venue and/or presenter reserve the right to refuse admission. This includes and is not limited to removal or refusal of admission for the safety and comfort of others, and/or in compliance with the Queensland Liquor Licensing Law.
• Tickets are not refundable if admission is refused.
• Latecomers may only be admitted at the discretion of the venue and/or promoter if there is a convenient break in the performance.
  • If a ticket holder contacts MoB about being late for a walking or boat tour, the tour guide will wait up to to start the tour, however if the ticket holder is not at the meeting point with 10 minutes of the advertised start time, the tour will commence without them and they will not be eligible for a refund.
• Tickets may not be on-sold or used for other commercial purposes without the ticketing service provider’s prior written consent.
• The right is reserved by the organisation responsible for presenting the event to vary ticket prices, advertised programs and to add, withdraw or substitute performers as necessary.
• Under no circumstances will a presenter, venue or ticketing service provider be required to reimburse a consumer for auxiliary expenses incurred by the consumer in the attendance or non-attendance to an event. Auxiliary expenses include, but are not limited to, the cost of travel, car parking, childcare and accommodation. Consumers are encouraged to obtain sufficient ticket or travel insurance cover for such circumstances.
• Fees and charges including but not limited to postage charges and exchange fees are non-refundable.
• Ticket holders enter the venue at their own risk.

Children attending a Museum of Brisbane program aged 12 and under must be accompanied by a supervising adult at all times. While attending a program or workshop, the supervising adults must stay within the area of the workshop.

Children over the age of 12 must be accompanied by a supervising adult, unless, the supervising adult has provided suitable contact methods and agreed in writing to the drop off and pick-up of the child at the designated time as outlined by MoB. This information will be collected by a Museum facilitator before the adult has departed.

1. Eligibility
• Entry is open to individuals who complete the Museum of Brisbane visitor survey in full during the relevant prize draw period.
• Museum of Brisbane staff, volunteers, contractors, and their immediate families are not eligible to enter.

2. Entry Periods
One $50 voucher will be awarded every three months for the following periods:
• 1 July – 30 September
• 1 October – 31 December
• 1 January – 31 March
• 1 April – 30 June
Entries must be received within the relevant period to be eligible for that quarter’s draw.

3. Prize
Each prize is a $50 MoB Shop voucher to be redeemed online.
The prize is not transferable, exchangeable, or redeemable for cash.

4. Winner Selection & Notification
• Winners will be selected at random from all eligible entries received during the entry period.
• Winners will be contacted via the email address provided in their survey submission within 10 business days of the draw.
• If a winner cannot be contacted or does not claim the prize within 14 days, the Museum of Brisbane reserves the right to redraw the prize.

5. Privacy
• Personal information provided will only be used for the purposes of administering the prize draw and in accordance with the Museum of Brisbane’s Privacy Policy.

6. General
• The Museum of Brisbane reserves the right to amend or cancel the prize draw or these terms and conditions at any time without notice.

By entering the draw, participants agree to these terms and conditions.

The laws of Queensland, Australia govern these Terms and Conditions of Use.