How do I make a booking online?
Click the Book Now button and select the number of participants and your dates in the calendar. An eTicket will be sent to your email address along with a confirmation email. If your email confirmation does not appear please check your junk mail folder. If you have any changes to your booking, please call Museum of Brisbane reception on (07) 3339 0800 or email firstname.lastname@example.org.
How much does it cost to go on a Brisbane City Hall Tour?
The Brisbane City Hall Tours are free. Book via the button below or call (07) 3339 0800 to secure your booking.
How do I know that my booking has been confirmed if I book online?
As soon as you register for your preferred tour, you will be emailed a ticket. Please print the ticket or bring your email confirmation and show your tour guide when you arrive at City Hall for your tour. If your email confirmation does not appear please check your junk mail folder.
The tour I want to take is not listed in the drop down box.
When a tour is sold out, it will not appear in the drop-down list. Please go back to the calendar and select a different tour time or date.
Is the City Hall Tour wheelchair accessible?
Yes, the City Hall Tour is wheelchair accessible. Where required, lifts are utilised to travel between the basement, ground floor, Level 1, Level 2 and Level 3 of Brisbane City Hall. Depending on the number of persons in the tour, either one or two lifts are utilised to accommodate all patrons. Should you require use of mobility aides, please contact the EPICURE Mobility Centre on (07) 3014 4702.
Where do we meet on the day of our tour?
Meet in the King George Square foyer. Look for the Museum of Brisbane City Hall Tour sign and wait for your tour guide.
How long do the tours go for?
The Brisbane City Hall Tour runs between 45 minutes to 1 hour.
Can I eat food on the tour?
We do not recommend any food on a Brisbane City Hall Tour, and food is prohibited inside Museum of Brisbane. Plastic or metal sealable water bottles are allowed.
How many people are on each tour?
There are up to 7 places available on each tour.
How do I book for a group on a Brisbane City Hall Tour?
To book a group, please email email@example.com
Who leads the tours?
A professional Museum of Brisbane Visitor Experience Officer takes the Brisbane City Hall Tours. Our staff have in-depth knowledge on City Hall and offer visitor’s wonderful insights about the building, its restoration and Brisbane history.
Can I take photos on the tour?
Yes, photos are permitted, however we request you turn your flash off and seek permission from your tour guide and fellow tour participants before photographing them.
Does the tour go up into the Clock Tower?
No, the Brisbane City Hall Tours are separate from the Clock Tower Tours, which are also free and can be booked online. If you would like to book a Clock Tower Tour please allow for a 15-minute buffer in case your City Hall Tour runs over time.
Clock Tower Tours occur every 15 minutes, however spaces are very limited so we recommend booking early. Bookings are available up to two weeks in advance. Learn more about the Clock Tower Tour.
I had a great time, can I leave a review?
My question hasn't been answered, who can I talk to about the Brisbane City Hall Tours?
If the above FAQs have not been helpful, please feel free to call Museum of Brisbane’s Visitor Experience Team on (07) 3339 0800 or email firstname.lastname@example.org