How do I make a booking online?
Click the Book Now button and select the number of participants and your dates in the calendar. An eTicket will be sent to your email address along with a confirmation email. If your email confirmation does not appear please check your junk mail folder. If you have any changes to your booking, please call Museum of Brisbane reception on (07) 3339 0800 or email firstname.lastname@example.org
How much does it cost to go on a walking tour?
Journey to City Botanic Gardens and Stories Around the Riverbend walking tours are $25 adult, $20 with concession and children under 12 years are free. Book via the button below or call (07) 3339 0800 to secure your booking.
How do I know that my booking has been confirmed if I book online?
As soon as you register for your preferred tour, you will be emailed a ticket. Please print the ticket or bring your email confirmation and show your tour guide when you arrive outside City Hall for your tour. If your email confirmation does not appear please check your junk mail folder.
The tour I want to take is not listed in the drop-down box.
When a tour is sold out, it will not appear in the drop-down list. Please go back to the calendar and select a different tour time or date.
Are the walking tours wheelchair accessible?
Yes, all the walking tours are wheelchair accessible. Some of the routes can be modified to make them easier and more accessible. If you have a mobility impairment please contact us prior to the day of your tour on (07) 3339 0800, or email email@example.com. Should you require use of mobility aides, please contact the EPICURE Mobility Centre on (07) 3014 4702.
Where do we meet on the day of our tour?
Tour begins in King George Square outside entrance to City Hall. Have your booking confirmation on paper or screen ready to show to the tour guide.
How long do the tours go for?
The walking tours run between 90 minutes to 2 hours. The length of the tour is impacted by weather conditions and group size.
What do I need to bring on a walking tour?
Please bring comfortable shoes, a hat, sunscreen, bottle of water and maybe a light snack. We recommend an umbrella in case of rain.
Can the weather impact walking tours?
Tours will go ahead unless you are informed of a cancellation. If there is a severe weather warning, we will notify participants of cancellation and help to organise an alternative date. If showers or extreme heat is predicted, the tour guide may modify the route and the length of the tour.
If I cannot participate in the walking tour can I get a refund?
Museum of Brisbane is only able to grant refunds 72 hours before event, requests for refunds later than this will be denied. Please refer to terms and conditions.
Can I eat food on the tour?
It is not recommended to eat on the walking tour, plastic or metal sealable water bottles are suitable, and participants are encouraged to stay hydrated while on tour. Light snacks are acceptable. Be aware that the walking tour does not allow time to stop to buy food or beverages.
How many people are on each tour?
There are up to 12 places available on each tour. We request a minimum of 2 participants to be able to run the tour.
How do I book for a group on a walking tour?
To book a group, please email firstname.lastname@example.org. On bookings of over 11 we can offer a 10% discount.
Who leads the tours?
A professional Museum of Brisbane Visitor Experience Officer takes the walking tours. Our staff have in-depth knowledge on local history and offer visitors wonderful insights about landmarks, art, architecture, and Brisbane history.
Can I take photos on the tour?
Yes, photos are permitted. If you are taking a photo or filming any of our staff members, we request to seek permission first.
Does the tour go up into the Clock Tower or into the City Hall?
No, the Clock Tower Tours and the City Hall Tours are separate from the walking tours. The Clock Tower Tours and City Hall Tours are also free and can be booked online. Spaces are limited, we recommend you book early or talk to your tour guide to check availability on the day.
I had a great time! Can I leave a review?
My question has not been answered, who can I talk to about the walking tours?
If the above FAQs have not been helpful, please feel free to call Museum of Brisbane’s Visitor Experience Team on (07) 3339 0800 or email email@example.com