How do I make a booking online?
Select the day in the calendar above that you wish to attend a City Hall Heritage Tour. A list of times will appear under the calendar, select the time best suited to you. You will then be redirected to finalise your booking. From here, please reselect the date you would like to attend from the drop down box. Select the amount of tickets you are booking for and hit the REGISTER button. Input your details (ensuring your email address is correct) and finalise your booking by pressing the COMPLETE REGISTRATION button. An eTicket will be sent to your email address along with a confirmation email. If you have any changes to your booking, please call our Visitor Experience Coordinator on (07) 3339 0845.
How much does it cost to go on a City Hall Tour?
The City Hall Heritage Tours are free. Book via the website above or call (07) 3339 0845 to secure your booking.
How do I know that my booking has been confirmed if I book online?
As soon as you register for your preferred tour, you will be emailed a ticket. Please print the ticket and show your tour guide when you arrive at City Hall for your tour.
The tour I want to take is not listed in the drop down box.
When a tour is sold out, it will not appear in the drop down list. Please go back to the calendar on the Museum of Brisbane website and select a different tour time or date.
Why can’t I book into the 12.30pm tour?
The 12.30pm tour is for walk-ups only and is booked on the day on a first-in-basis. If you would like the security of pre-booking, please follow the above booking process to book into either the 10.30pm, 11.30pm, 1.30pm, 2.30pm or 3.30pm tours.
Is the City Hall Heritage Tour wheel chair friendly?
Yes, the City Hall Heritage Tour is wheel chair friendly. Where required, Lifts are utilised to travel between the basement, ground floor, level 1, level 2 and level 3 of Brisbane City Hall. Depending on the number of persons in the tour, either one or two Lifts are utilised to accommodate all patrons. Should you require use of mobility aides, please contact the EPICURE Mobility Centre on (07) 3014 4702.
Where do we meet on the day of our tour?
Meet in the King George Square foyer. Look for the Museum of Brisbane City Hall Heritage Tour sign and wait for your tour guide.
How long do the tours go for?
The City Hall Heritage Tour goes between 45 minute to 1 hour.
Can I eat food on the tour?
We do not recommend any food on the City hall Heritage Tour or inside the Museum of Brisbane.
How many people are on each tour?
There are 20 spots available on each tour.
How do I book for a group on a City Hall Heritage Tour?
To book a group, please call the Museum of Brisbane’s group booking line on (07) 3339 0818.
Who leads the tours?
A professional Museum of Brisbane customer service officer takes the City Hall Heritage Tours. Our staff have in-depth knowledge on City Hall and offer visitor’s wonderful insight’s about the building, it’s restoration and Brisbane.
Can I take photos on the tour?
Yes, photos are allowed to be taken, however we request you turn your flash off if taking a photo of an artwork.
Does the tour go up into the Clock Tower?
No, the City Hall Clock Tower Tours are separate from the City Hall Heritage Tours. The Clock Tower Tours are also free and can be booked at the Museum of Brisbane reception on Level 3 of City Hall. Clock Tower Tours occur every 15 minutes and can only be booked via reception on the day of the tour. Spaces are very limited, so we recommend you book into a Clock Tower Tour early. Please note that there are 35 stairs to negotiate on a Clock Tower Lift Tour.
I had a great time, can I leave a review?
We would love for you to share your reviews. Please feel free to share your experience via TripAdvisor or email us at firstname.lastname@example.org.
My question hasn’t been answered, who can I talk to about the City Hall Heritage Tours?
If the above FAQs have not been helpful, please feel free to call Museum of Brisbane’s Visitor Experience Coordinator on (07) 3339 0845.